Your FAQs

[expand title=”What is the difference between custom-made and ready-made window treatments?”]Big box retailers carry what they consider to be standard window treatment sizes. However, most windows vary considerably in width, height and shape, making it difficult to get a perfect fit. Choosing a custom solution means your window coverings will be manufactured to your exact window specifications; plus you will have infinitely more fabric, finishing and hardware choices.

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[expand title=”How do I pay for my window treatments?”]Because your window coverings are custom-made, your designer will ask for payment when you place your order. Decorview accepts all major credit cards, personal checks and offers special financing.

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[expand title=”Can I measure and install the window treatments myself?”]To ensure your window treatments are a perfect fit, we strongly recommend a professional measure and installation. However, if you are purchasing your window treatments through a virtual appointment, we will walk you through measuring your windows to ensure you get the correct measurement. Installation instructions are also provided if you will be doing a self-installation. Should you need any assistance, we are always here to help ensure you are 100% satisfied with your purchase. Click here for more information on our 100% satisfaction guarantee.

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[expand title=”I already know what kind of window treatments I want, can I order them online or over the phone?”]Decorview provides free in-home design consultations to homeowners shopping for window treatments, therefore we recommend allowing a designer to visit your home to write up your order. Our designers are all window covering experts and will double check your product selection to ensure there are no overlooked details that would prevent a perfect fit.
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[expand title=”Can you explain the design process in more detail?”]When you invite a Decorview designer into your home (virtually or in-person), the designer will bring the ideas and inspiration to you. You’ll discuss your window coverings project in more detail, as well as explore a wide selection of style, color and fabric options. The designer will then measure or walk you through taking all the measurements needed and provide you with a comprehensive quote during your consultation, that way you can place your order that day if you desire.

Once you place your order, your window treatments will be fabricated to your exact window specifications. Upon completion, if you have an assigned installer, they will schedule an installation time that is convenient to you.

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[expand title=”Will I be able to see product samples before I buy?”]Yes, that is the beauty of Decorview’s design service. Your designer will bring the showroom to you and share product ideas and samples during your consultation, so you’ll be able to explore an extensive selection of style, color and fabric options and see how the blinds, shades, shutters or drapery will look at the window before you buy.

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[expand title=”What is the cost for a design consultation?”]Whether in-home, online, or over the phone, Decorview design consultations are always free.

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[expand title=”How can I get pricing?”]Your designer will provide a comprehensive quote detailing the products you selected, as well as installation, shipping and tax costs, during your consultation. Because your window treatments are custom designed for your specific windows, we are unable to provide pricing online or over the phone.

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[expand title=”Do you have a designer in my area?”]Decorview has one of the largest networks of window treatment designers in North America. If there is no designer in your area or if you would prefer to virtually connect with a designer, Decorview is able to offer a Virtual Design Consultation, If you are interested in connecting with a designer, enter your information and you’ll be immediately paired with a window covering expert.Contact our client services team for more details – 1-800-373-4700.

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[expand title=”Where are my window treatments manufactured?”]All Kirsch window treatments and custom drapery products feature North American design and craftsmanship.

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[expand title=”Do you have solutions for french doors or sliding glass doors? “]Yes, our designers have extensive experience helping homeowners select window treatments for large window expanses and French doors.

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[expand title=”Is there a solution to cover skylights?”]Yes, we offer several solutions for hard-to-reach windows like skylights. Your designer will be able to help you choose the perfect shade style for your window, as well as discuss the best operating system for your functional needs.

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[expand title=”Is it possible to choose a colorful window treatment to match my design style, yet still meet the neighborhood association requirement of a neutral outside appearance?”]Yes, ask your designer about adding an optional neutral liner for a clean, uniform appearance from the outside.

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[expand title=”Do you offer solutions for window treatments that are specially shaped?”]Yes, Decorview offers solutions for many decorating challenges, including angles, arches, trapezoids, circles, skylights, bay windows, French doors, and other uniquely-shaped or hard-to-reach window openings.

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